Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Purchasing Our Products
You may purchase our products online, alternatively, you may visit our stores or get in touch with our friendly sales people by using our store locator.
You may customize upholstered furniture especially with Fella Design. For customization options and assistance, please visit our stores or get in touch with our friendly sales people by using our store locator.
Yes, you may customize curtains and select custom fabric with us. For customization options, price quotations and assistance, please visit our stores or get in touch with our friendly sales people by using our store locator. You may also visit our curtain service page for more information.
If you purchased with us through our stores, you may refer to your sales confirmation and contact your assisting salesperson. If you’d like to reach out to us, you may get in touch with our friendly sales people at your local showroom by using our store locator. Alternatively, you may reach out to us on Whatsapp to receive some assistance.
Not all products are available across all our showrooms, to take a closer look at select products, reach out to us on Whatsapp.
Not all products are available across all our showrooms. Every store has a unique selection and may or may not have the item on display. To take a closer look at your desired products, reach out to us on Whatsapp. Alternatively, you may give your local store a call by navigating to our store locator.
Yes we do. You may visit the financing options page to look for additional information.
You may get in touch with our export department by getting in touch with us on Whatsapp. Alternatively, you may send us an email at customercare@fella.com.my
Delivery fees are calculated and assigned based on postcode and distance to our closest showroom.
Yes, East Malaysia deliveries can be arranged. Please reach out to us on Whatsapp or send us an email at customercare@fella.com.my with your address and desired products.
Yes, deliveries to Singapore can be arranged. Please reach out to us on Whatsapp or send us an email at customercare@fella.com.my with your address and desired products. .
Our Furniture
You may find the dimensions of each product specified on each product page.
We have a warranty policy for select items. Please visit our Warranty Policy page for more information.
We handle cancellations, exchanges and refunds on a case-by-case basis. If you’d like to make a complaint, please send us an email at customercare@fella.com.my
This can be arranged on a case-by-case basis. Please discuss this with your assisting sales person upon purchase. Alternatively, you may explore our Trade-In Programme.
Yes, we have repair and reupholstery services. Please visit our Repair & Reupholstery Service page for additional information or to submit a repair or reupholstery request.
We aren’t interior designers, we are interior decorators. To find additional information or to send us the details of your project, please visit our Interior Consultation & Projects page.
At the moment, we do not have an affiliate programme for interior designers, however, offers and promotions may be discussed on a case-by-case basis with our friendly sales people.