Privacy Policy

FELLA DESIGN SDN BHD (“Fella Design”) respects the privacy of the personal data / personal information collected from our valued customer/prospective customer seriously and this Personal Data Protection Notice (“Notice”) is issued to all our valued customer/prospective customer in line with the requirement of the Personal Data Protection Act 2010.

In the course of your dealing with Fella Design, we will request you to provide us the following information:

1. name;
2. address;
3. contact information;
4. email address;
5. relevant information derived from any form of communication (written or verbal) for Fella Design to provide service and/or product which you have requested.

All information collected/processed will be kept in a secure manner. Where applicable, it will be kept in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of your personal data / personal information and the accidental loss or destruction of, or damage to, your personal data / personal information.

The personal data / personal information you provided will be collected, used and processed by us for the following purposes:

1. to deliver notices, newsletters, promotions, services or products and the marketing materials of such services or products whether present or future to you;
2. for Fella Design’s customer relationship management;
3. to conduct marketing, surveys, questionnaires, legitimate business activities and client profiling activities in connection with our services and related products;
4. internal record keeping and maintenance of customer database;
5. to facilitate the provisioning of services or products in accordance with customer specifications;
6. for billing and financing purposes including sales orders processing, invoicing, delivery of goods and/or services, and collection of outstanding payments from customers;
7. to explore potential sales opportunities;
8. to monitor, review, and improve Fella Design’s services and products;
9. for marketing and trend analysis of products and services;
10. such other purposes relevant to the products and services provided by Fella Design.

Generally, Fella Design keeps all personal data / personal information confidential, but you hereby consent and authorize us to provide or disclose your personal data / personal information to the following categories of parties:

1. any person to whom we are compelled or required to provide or disclose your personal data / personal information under laws or in response to a competent government agency;
2. any associated company(ies), related company(ies), subsidiary(ies), and affiliate(s) of Fella Design including those that may be established in the future;
3. government agency(ies), statutory authority(ies), and industry regulator(s);
4. our auditors, accountants, lawyers, financial institutions, other financial or professional advisers, credit reporting agencies, credit bureaus, and debt collection agencies;
5. our business partners and online affiliates that provide related services or products in connection with our business;
6. our appointed service providers in relation to our customer loyalty programs for the purpose of delivery of gift redemptions and services.

As a data subject, you have the right to request access and correction of your personal data / personal information which is held by us. You also have the right to request that your personal data / personal information is retained by us only as long as necessary for the fulfillment of the purposes for which it was collected.

If you wish to exercise that right or if you have any related questions, you may write to us at the following address:

By virtue of your providing your Personal Data to Fella Design in the forms or such relevant documents to enable the provisioning of services and/or products to be provided by Fella Design to you, you agree to the terms and conditions of this Notice.